Together, We Can Make the Logistics Industry Safer
You can never be too careful when it comes to protecting your business. Be sure to read our best practices below to make sure you’re staying safe at every step of the transaction process — and can use the Ready Logistics Private Marketplace with maximum confidence.
Secure Your Account
Sharing your sign-in details with others, even people who work for you, can expose you to fraud and unauthorized access. So, we highly recommend setting up User Management as soon as you open your account with us.
This gives contractors, employees, or people outside your organization their own login credentials and minimizes the risks of identity theft compared to sharing your own account credentials. You can also set guardrails on what business information they can view, helping you avoid potential security risks.
Plus, with reinforced multi-factor authentication, every Ready Logistics Private Marketplace account has an extra layer of protection from unauthorized access.
Be sure to exercise caution with who you add as a user, and always vet any third-party companies or contractors before giving them an account under User Management. You should also regularly review the Manage Users History section to monitor for unexpected changes, and all users should update their passwords every 90 days.
Learn more about setting up User Management >
See how you can secure your account with the User Management security video >
Protect Your FMCSA Credentials
Many causes of fraudulent activity begin when bad actors gain access to FMCSA credentials, then impersonate legitimate carriers on online marketplaces. To protect your business:
- Always use strong, unique passwords for all platforms, and update them every 90 days.
- Never share your login information with anyone.
Additionally, ensure your USDOT number and operating authority are current and accurate in the Ready Logistics RMIS Portal. Keeping this information up to date helps you maintain compliance and visibility.
Know How to Identify Common Scams
One common sign of a fraudulent load is an unusually high listing price. Scammers will lure carriers with high-ball offers in order to carry out a double-brokering scheme, or simply to lower the price once a carrier accepts a load. So, if an offer appears too good to be true, it probably is. Use our Price Check tool to better understand typical market rates and help you assess whether a load offer is reasonable.
Another clear sign of double-brokering is seeing a different carrier’s name on the Bill of Lading. Make sure to always request documentation ahead of time, so you and your drivers can check it for accuracy.
Be extremely cautious of anyone requesting to change a vehicle’s pick-up location. Scammers will often pose as shippers and offer drivers extra money to reroute vehicles to a new location to take possession. It’s critical to verify that any type of communication is from the assigned shipper before following new delivery instructions. Often, your best option is to ignore such calls and contact Ready Logistics directly, either by phone, the Ready Logistics Private Marketplace, or the Central Dispatch mobile app.
See how to verify shippers with this Transactional Ratings security video >
Secure Communications During Transit
All dispatches should be facilitated through our secure Ready Logistics Private Marketplace. This significantly reduces the risk of fraudulent activity and ensures accurate, real-time tracking of all shipments.
If there are any changes to delivery instructions or other shipment details, please contact Ready Logistics directly. We will update the dispatch information accordingly to ensure everything remains accurate and secure.
To promote transparency and accountability, we recommend assigning a driver to each load and utilizing the Central Dispatch mobile app for Ready Logistics shipments. This helps us maintain visibility and confidence in the transport process.
Utilizing the app not only allows you to send vehicle location updates, but it also enables load tracking — helping you provide greater peace of mind to customers, build trust, and strengthen your reputation in the marketplace.
Learn more about the carrier app >
See how you can use the Central Dispatch carrier app to improve transparency in this security video >
Steps We’re Taking to Keep You Safe
Ready Logistics vets their carriers through a structured pre-qualification and onboarding process designed to ensure safety, compliance, and reliability. This thorough process directly benefits our carrier partners by providing access to high-quality loads, reducing risk, and fostering long-term business relationships.
We’ve also formed the Integrity Assurance Team that is dedicated to combating fraud and helping you stay secure. This team is collaborating directly with Cox Security and other enterprise teams to investigate issues, deactivate fraudulent accounts, and proactively protect our customers.
In the Event of Fraud
If you do fall victim to fraud on the platform, it’s critical to immediately contact our Integrity Assurance Team and your local authorities as needed.
- Contact the Integrity Assurance Team: CAI – Integrity Assurance IntegrityAssurance@coxautoinc.com
To restore access to your Ready Logistics Private Marketplace account and reduce the risk of unauthorized access to other company accounts, please complete the following steps:
Mandatory Steps
- Reset the password for the admin user account.
- Implement multi-factor authentication (MFA) using the phone only option.
- Review your email account for any email forwarding rules that may have been created.
- Reset the passwords for all other user accounts.
- Review all user accounts to ensure all information is accurate and has not been changed to unfamiliar details.
- Ensure no new and unfamiliar accounts have been created by a bad actor.
Further Recommended Actions
- Reset passwords for all corporate email and network accounts.
- Reset passwords for any accounts that have access to customer networks (e.g., dispatcher office networks).
- Perform virus and malware scans on all devices accessing the Ready Logistics Private Marketplace. (If your company does not currently use antivirus or endpoint detection and response solutions, free scanning tools are available on the web.)
- Reset passwords for all personal email accounts.
We all play a part in building a safe and secure marketplace — so make sure you and your drivers consistently follow these best practices. It’s the best way to protect your business, and ship Ready Logistics loads with confidence.